Center Manager Curriculum for Out-of-Home Waxing Company
Problem
Standardization can be a problem for franchise-based businesses. Following a needs assessment the development of a competency model, the organization wanted to standardize the training curriculum for Center Managers who are responsible for a wide range of functions including: recruitment, team building, operations, building a positive culture, guest service, performance management, and the like.
Solution
I was hired (through TrainingPros) to support the design and development of several courses to support the new Center Manager curriculum plan. I worked under the Learning & Development Manager and led meetings with subject matter experts, designed and developed courses, and created the content with very little direction.
Results Achieved
TrainingPros (of which I was part of) and the client received two Gold Brandon Hall Group Human Capital Management (HCM) Excellence awards for the innovative work done on this program: Best Advance in Creating an Extended Enterprise Learning Program and Best Advance in Custom Content.
Client
European Wax Company (Out-of-Home Waxing Company through TrainingPros)
Target Audience
Center Managers and District Managers Roles Played Instructional designer, video designer, software demonstration tutorial designer, voice over vendor, learning technology consultant, Liaison with Cornerstone LMS consultant
Tools Used
VYOND, PowerPoint for icons, Audacity for audio editing, Articulate Storyline 360, Articulate Rise
Courses Developed
Performance Management, Conflict Management, A Day in the Life of a Center Manager, Coaching, Building a High- Performance Team, Emotional Intelligence, and Juggling Shifting Priorities.
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